Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from AZUE Groups Ltd ("AZUE", "we", "us", or "our"). By accessing or using our website, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our site or purchase our products.
 

2. Company Information

AZUE Groups Ltd
Registered in England and Wales
Company No: [Insert your company number]
Registered Address: Crow Lane, Romford, Essex, United Kingdom, RM7 0HA

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3. Use of Website

You agree to use our website for lawful purposes only. You may not use the site to:

• Engage in fraudulent activities

• Upload or transmit harmful content

• Violate any applicable laws or regulations

• Infringe upon our intellectual property rights

We reserve the right to restrict or terminate your access if you misuse our website.

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4. Product Information

We strive to ensure all product descriptions, prices, and images are accurate and up to date. However, slight variations may occur due to the natural nature of our spices (e.g., colour or aroma differences).

All products are subject to availability. If an item is unavailable after you place an order, we will notify you and offer a refund or alternative.

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5. Pricing and Payment

All prices on our website are listed in GBP (£).

AZUE Groups Ltd is VAT-registered in the UK; however, our products are currently zero-rated for VAT purposes, so no VAT is charged at checkout. If VAT becomes applicable to any future products or services, this will be clearly indicated.
 

We accept secure payments through trusted third-party gateways such as:

• Stripe

• PayPal

• Apple Pay / Google Pay (if enabled)

Your payment details are encrypted and never stored on our servers.

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6. Orders and Contract Formation

When you place an order on our website:

• You will receive an order confirmation email

• A contract between you and AZUE Groups Ltd is formed only once your payment is accepted and your order is dispatched

We reserve the right to refuse or cancel any order due to:

• Product unavailability

• Suspected fraud

• Pricing errors

• Violation of these Terms
   

7. Shipping and Delivery

Please refer to our full Shipping Policy for details on:

• Processing times (typically 1–3 business days)

• UK and EU delivery times

• Shipping costs and free shipping thresholds

• Tracking information

We are not liable for delays caused by third-party couriers or customs.
 

8. Returns and Refunds

Due to the perishable nature of our products, we do not accept returns on opened spice packages.

However, you are entitled to a replacement or refund if:

• You receive a damaged or defective item

• You receive the wrong product

Please notify us within 7 days of delivery with photos and your order number. Refunds will be issued to your original payment method.

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9. Cancellations

You may cancel or modify your order within 12 hours of placing it by emailing info@azue.co.uk. After dispatch, we are unable to make changes or cancel the order.

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10. Intellectual Property

All content on our website, including text, images, logos, branding, packaging, and product descriptions, is the property of AZUE Groups Ltd or our licensors.

You may not copy, distribute, or use any content without prior written consent.

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11. Limitation of Liability

To the fullest extent permitted by law, AZUE Groups Ltd shall not be liable for:

• Any indirect or consequential loss

• Loss of profits, goodwill, or data

• Any delays or failures due to events outside our control (e.g., natural disasters, courier strikes)

Our total liability for any claim shall not exceed the amount paid for the product in question.

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12. Your Personal Information

We respect your privacy. Please read our Privacy Policy and Cookie Policy to understand how we collect and handle your data.

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13. Third-Party Links

Our website may contain links to third-party websites or social media. We are not responsible for their content, accuracy, or privacy practices.

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14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Updates to Terms

We may update these Terms at any time without notice. Changes will be posted on this page with the “Last updated” date. Your continued use of the site constitutes acceptance of the updated Terms.