Privacy Policy

Shipping Policy

​​At AZUE Groups Ltd (“AZUE”, “we”, “our”, or “us”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website [www.azue.co.uk] (the “Site”), place an order, or interact with us.

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1. Who We Are

AZUE Groups Ltd is a UK-based company specialising in organic, ethically sourced Indian spices. Our registered address is:
 

AZUE Groups Ltd
Crow Lane, Romford,
Essex, United Kingdom, RM7 0HA

Email: info@azue.co.uk
Instagram: @azueltd

We are the “data controller” of your personal data under applicable laws.

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2. What Personal Data We Collect

We may collect the following types of information:
 

a. When You Place an Order

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment method details (processed securely through third-party gateways)

b. When You Visit Our Website

• IP address

• Browser type and device

• Pages visited and time spent

• Cookies (see section 7)

c. When You Contact Us

• Any personal data you provide in your emails or messages (e.g., order number, queries, feedback)

d. When You Interact on Social Media

• Public profile information if you interact with us on Instagram, Facebook, or other platforms.
   

3. How We Use Your Data

We use your data to:

• Process and fulfil your orders

• Provide order updates and customer service

• Manage returns, refunds, and support

• Personalise your shopping experience

• Improve our website and services

• Send marketing communications (if you opt-in)

• Comply with legal obligations
   

We do not sell or rent your personal data to third parties.
 

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to process your orders and deliver goods

• Legitimate interest – to enhance your experience and secure our website

• Consent – for optional marketing communications

• Legal obligation – to retain records for tax and regulatory purposes
   

5. Sharing Your Information

We only share your data with trusted service providers, including:

• Payment processors (e.g., Stripe, PayPal)

• Delivery partners (e.g., Royal Mail, Hermes)

• IT and web hosting providers

• Email marketing platforms (e.g., Mailchimp – only if you subscribe)

All third parties are required to comply with data protection laws and use your data only for the intended purpose.
 

6. Data Retention

We keep your personal data only for as long as necessary:

• Order and customer service data: 6 years (for legal and tax compliance)

• Marketing data: until you unsubscribe or withdraw consent

• Website analytics: typically retained for 12–24 months
   

7. Cookies and Tracking

We use cookies to:

• Enable website functionality (e.g., shopping cart)

• Improve performance and usability

• Analyse user behaviour through tools like Google Analytics

• Personalise your shopping experience
   

You can manage or disable cookies in your browser settings. Learn more in our Cookie Policy.
 

8. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (for marketing)

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email: info@azue.co.uk
 

9. International Transfers

If we transfer your data outside the UK or EEA (e.g., for cloud storage or third-party services), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Providers based in countries with adequate protection laws
   

10. Data Security

We implement strict security measures to protect your data:

• SSL encryption on our website

• Secure, encrypted payment gateways

• Access control for internal data handling

• Regular security reviews and updates
   

Despite our efforts, no method of transmission over the internet is 100% secure. Please use strong passwords and avoid sharing sensitive information via unsecured channels.
 

11. Children’s Privacy

Our site is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us personal data, please contact us for removal.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last updated” date. We recommend reviewing this page periodically to stay informed.