Shipping & Return Policy

Shipping Policy
Processing Time

• All orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).

• You will receive a confirmation email once your order has been dispatched.

Delivery Times

• UK 2–5 business days

• EU 5–10 business days

• Rest of World Currently unavailable (please contact us for special requests)
   

Please note: Delivery times are estimates and may vary due to external factors such as customs processing, weather conditions, or courier delays.
 

Shipping Costs

• Shipping costs are calculated automatically at checkout based on the destination and total order weight.

• Free UK shipping is available for orders over £55.
   

Tracking

• You will receive a tracking link (if available) once your order has been dispatched.

• Tracking options may vary depending on your selected delivery service.

Returns & Refunds Policy
 

Returns

Due to the perishable nature of our products, we do not accept returns for:

• Opened spice packages

• Items returned without prior approval

We are unable to resell opened consumables for health and safety reasons.
 

Damaged, Defective, or Incorrect Items

We’re here to help if:

• Your item arrives damaged or broken

• You receive the wrong product
   

In such cases:

1. Email us at info@azue.co.uk within 7 days of delivery.

2. Please include:

   • Your order number

   • Clear photos of the issue

   • A brief description of the problem

 

If approved, we will offer a replacement, store credit, or a full refund to your original payment method.

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Items reported after 7 days may not be eligible for replacement or refund unless exceptional circumstances apply.
 

Cancellations & Order Changes
 

• You may cancel or modify your order within 12 hours of placing it by emailing us at info@azue.co.uk.

• After this window, or once the order has been dispatched, we cannot make any changes or cancellations.
   

Lost or Delayed Deliveries

• If your order has not arrived within the expected delivery window, please allow a buffer of 2–3 extra business days before contacting us, especially during peak seasons or postal strikes.

• If the parcel is confirmed lost by the courier, we will issue a replacement or refund.
   

International Orders

Currently, we ship to the UK and EU only. For international enquiries outside the EU, please contact us directly at info@azue.co.uk.
 

Buyers are responsible for any customs duties, taxes, or import fees that may apply in their country.