Store Policy
Your Guide to Ordering, Shipping, Returns, and More
At AZUE, we’re proud to offer premium-quality, 100% organic Indian spices that are ethically sourced, sustainably packaged, and full of authentic flavour. We value honesty, transparency, and excellent customer care. Please take a few minutes to review our detailed store policies so you know exactly what to expect at every step of your shopping journey.
Shipping Policy
Processing Time
-
Orders are typically processed within 1–3 business days from the time of payment confirmation.
-
Orders placed on weekends or UK public holidays will be processed on the next business day.
-
If there are any delays (e.g., due to high order volumes or stock issues), we’ll notify you via email.
Delivery Timeframes
-
United Kingdom: Estimated delivery within 5–8 business days after dispatch.
-
European Union: Estimated delivery within 7–10 business days after dispatch.
-
All deliveries are handled by trusted courier services with tracking where applicable.
Shipping Rates
-
Shipping fees are calculated based on the total weight of your order and your delivery location.
-
You can view shipping charges at checkout before completing your purchase.
Free Shipping
-
We offer free standard shipping on UK orders over £55 (after discounts).
-
This offer applies automatically at checkout.
-
International free shipping promotions may be offered during specific campaigns.
Order Tracking
-
Once your order is dispatched, you will receive a confirmation email with tracking details (if available).
-
If you haven’t received tracking information within 3 business days, please contact us.
Returns & Refunds Policy
Due to the perishable nature of our spices, we do not accept returns on products that have been opened or used.
We will, however, offer a refund or replacement if:
-
Your item arrives damaged, leaking, or otherwise compromised.
-
You receive an incorrect item (e.g., wrong product or size).
-
The product is defective (e.g., packaging issues, spoilage, or contamination).
What to do if you encounter an issue:
-
Contact us within 2 days of receiving your order.
-
Include your order number, a brief description of the issue, and clear photos showing the problem.
-
Email us at info@azue.co.uk.
Refund Process:
-
Once your claim is reviewed and approved, we will initiate either:
-
A full refund to your original payment method, or
-
A replacement shipment at no additional cost to you.
-
-
Refunds typically appear in your account within 5–10 business days, depending on your bank/payment provider.
Please Note:
-
We do not cover returns or replacements for issues reported after 2 days of delivery.
-
We cannot refund for personal taste preferences once the product has been opened.
